A recent experience at Vancouver International Airport is evidence that smart companies are realizing that social media is a great way to provide customer service. I was so impressed with the efforts of a customer service representative at YVR Airport [...]
A group discussion on the best sales training techniques in Vancouver recently provided the insight for this week's PROSALESGUY BLOG. While we discussed many client focused elements like probing for needs analysis and customer engagement, the conversation eventually came down [...]
Professional Salespeople are in the business of imaging and positioning. So, why would I deal with you and consider your product or service? Every buyer asks that question. Finding a unique way to distinguish yourself sets you apart from the [...]
We have all had a great week where virtually everything we touched confirmed as SOLD! We have all experienced the opposite where you could not give away a free steak at a BBQ. There is a method of repeating the [...]
No matter how long you have been a Professional Salesperson, there's a certain amount of anticipation and tension before a call with a new potential client. You want to be at your best as first impressions will dictate your future [...]
A newly appointed Sales Manager in Calgary reached out to me this week. She has recently been promoted into Sales Management after being the company’s top producer for a few years. This is often the case and is a natural [...]
Here is the one common element with all of the sales training clients in Toronto, Edmonton, Calgary, Vancouver and Victoria that I work with. They all want to convert prospects into customers. How do we convert potential buyers into confirmed [...]
The top Professional Salespeople believe in offering their clients extraordinary service. This goes beyond what’s expected of them. These Sales Superstars feel that a significant part of buying their product is the service level that you receive from them. What [...]
Every company that prides itself on great customer service will have an occasional oops - an unfortunate situation that you’d like to take back and do over again. As we tell our sales training clients in Edmonton, Calgary, Toronto, Vancouver [...]
No matter what you sell to decision makers, you have heard the phrase – I have no money, my budget is spent! Business expert William Best said it best – A budget tells us what we can’t afford. It doesn’t keep us [...]
What marketing lesson did Fort McMurray give small business owners everywhere? Neil Young's recent comment “Fort McMurray looks like Hiroshima” drew a quick, angry reaction from local residents who wanted to speak out. Their comments and images on Twitter are [...]
I have had the opportunity to experience many different company cultures as an employee, manager, and independent Sales Trainer for our sales training clients in Edmonton, Calgary, Vancouver, Toronto and Victoria. Here’s what I’ve found. The culture of your company [...]
It's now officially two years since starting my company PROSALESGUY TRAINING. We now have sales training clients in Edmonton, Calgary, Toronto, Vancouver and Victoria. Being a pure start-up, all business activity is placed on the shoulders of my me and [...]
Bon Jovi had a #1 Hit Single in 1987 with Livin’ On A Prayer. Just a few weeks ago, the song hit #26 on Billboard’s Hot 100. How can that happen? It’s the power of YouTube. In the most [...]
In business, you have to be mentally strong. Direction, focus and strong will are necessities to be successful. How many of these 13 tough habits do you possess? This post is courtesy of Amy Morin, a Clinical Social Worker. It [...]
That is a question our sales training clients in Edmonton, Calgary, Victoria and Vancouver often ask. Most companies create pay incentives for their Salespeople. At least some form of commission payment has been an industry standard for decades. Some companies [...]
While on a sales training trip to Toronto, a colleague and I discussed a recent article in Harvard Business Review. Dismantling the Sales Machine describes how being a Professional Salesperson has changed. While our customers are in a constant state [...]
Ever have a tough time getting a client to give you a great written testimonial? Here’s a sure fire way to get something that is better, painless and creative… Why won't they do it? All Salespeople and business owners agree [...]
As we work with our sales training clients in Toronto, Vancouver, Edmonton, Calgary and Victoria we always advise them that their best Salespeople are not on staff. They do not require a salary, bonus or commissions. In fact, they pay [...]
It’s this simple. We share this formula with all of our Edmonton, Calgary, Vancouver and Toronto sales training clients - if you aren’t advancing your skill set, assume you are automatically going backwards. Consider that your competitor is getting better [...]
