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The top Professional Salespeople believe in offering their clients extraordinary service. This goes beyond what’s expected of them. These Sales Superstars feel that a significant part of buying their product is the service level that you receive from them. What happens when another supplier offers a similar product for less money?
Every company that prides itself on great customer service will have an occasional oops – an unfortunate situation that you’d like to take back and do over again. The key is recognizing the opportunity to erase a bad customer experience with great service by solving the problem. Let that be the story people talk, tweet, and blog about. Here’s how to do it.