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Our sales training workshops in Vancouver, Victoria, Edmonton and Calgary always focus on the power of paraphrasing in understanding your buyer’s needs. While repeating what your client said in your words is the definition of paraphrasing, capturing their feelings goes one step further. It rises above the words to the heart of what your buyer is expressing. Here’s how it works and why it’s so effective in establishing strong relationships.
When we discuss common attributes of success in our sales training workshops in Edmonton, Calgary, Vancouver and Toronto many different qualities are considered. The so-called soft skills for Salespeople are often the determining factor in winning the trust of clients. The ability to ask great questions, listen and have empathy are just a few examples of the many of qualities that are common to great Salespeople. Yet, there is one skill that rises above the rest. It’s the most powerful driver of sales success and you must have it to be a top-producer.
Every one of our sales training clients in Vancouver, Victoria, Edmonton, Calgary and Toronto have heard this from their buyers. Yet, it holds no geographic barriers. It’s one of the most frustrating objections you can hear as a Professional Salesperson. Your first thought is to reply “So, what is it you need to think about?” While some Salespeople might be tempted to be that direct, delivering it without the feeling of being pushy can be a challenge. Here are a few great ways to handle this objection.
We have introduced the concept of a customized Sales Drive to many of our sales training partners in Edmonton, Calgary, Vancouver and Victoria with great results. While commission is a definite motivator for Salespeople, a Sales Drive gets everyone excited and enthusiastic toward reaching a specific sales goal within a specified period of time. While Sales Drives have been around for years, customizing them is the difference between a very successful one and one that falls shy of expectations.
This is always a sensitive topic with our sales training clients in Vancouver, Calgary, Edmonton and Toronto. No matter if you’re a Salesperson, Sales Manager or Business Owner, you’ve dealt with pressure on either side of the desk. Sales targets need to be reached and when they aren’t, questions get asked and people are placed under the microscope. Here’s why for the most part, pressuring Salespeople doesn’t work and my suggestions for a better approach.
Many of our sales training clients in Edmonton, Calgary and Vancouver are faced with similar challenges. One of the most frustrating is the constant turnover of Salespeople, particularly with newer employees. The revolving door of a Sales Department is a huge issue for the company, its clients and the newest hire who gets to make the phone call – “Hi, I’m your new Salesperson!”. Not being prepared for this call can easily make you feel like a fool. You are being blindsided by a client who is taking you to task for past issues that occurred before you started. Here’s the best way to handle those calls.
Who would ask 32 questions in a job interview? No one. Take your personal pick from these thought-provoking ones. Just know that softball questions don’t work well in job interviews. You don’t find out what you really need to know –is this interview worth my time? No matter what side of the desk you sit on, you need to dig deeper to find your dream sales job or the next future Sales Superstar. Here are 32 excellent questions – 20 for a Sales Manager and 12 for a Salesperson.