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Our sales training clients in Vancouver, Edmonton, Calgary and Toronto are always trying to find creative ways to motivate their Salespeople. What works best? Higher commission rates, group and individual incentives? Don’t think that Salespeople are only motivated by cash. There are many great management techniques to empower your people and bring out the best in them.
We recently suggested a proven inexpensive sales technique to our sales training clients in Vancouver, Calgary and Edmonton. As it has application for all Professional Salespeople, we wanted to share it with our readers. Years ago, before email, it was common for Salespeople to send their clients handwritten thank-you cards. While the practice of sending mail might seem dated in light of current technology, here’s why such an easy, inexpensive gesture has returned to make such a big impact.
This is always a controversial subject between Salespeople and Managers. Both sides tend to have their own opinion and the debate can get heated and emotional. After being on both sides of desk for many years, here’s the best explanation toward a clear understanding and consensus.
Every company that prides itself on great customer service will have an occasional oops – an unfortunate situation that you’d like to take back and do over again. The key is recognizing the opportunity to erase a bad customer experience with great service by solving the problem. Let that be the story people talk, tweet, and blog about. Here’s how to do it.