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My Sales Training travels took me to Edmonton and Fort McMurray, Alberta last week. They gave me the opportunity to reflect on the most typical reaction retail customers have when asked the standard question “How can I help you today?” Here’s the best way to deal with that response.
This is always a controversial subject between Salespeople and Managers. Both sides tend to have their own opinion and the debate can get heated and emotional. After being on both sides of desk for many years, here’s the best explanation toward a clear understanding and consensus.