Customer Surveys That Work
Our sales training clients in Vancouver, Calgary and Edmonton are continually asking their customers for feedback on the experience of dealing with them. No doubt, every company wants to know how they can improve the customer experience. Here’s how to
Are Your Buyers Always Asking for Extra Value?
Our sales training clients in Vancouver, Edmonton and Calgary are constantly dealing with this issue. Every decision maker wants to get more for their dollar. As Salespeople, we are inclined to offer a product or service with a low hard
3 Ways to Drive Revenues with Staff Sales Incentives
Many of our sales training clients in Edmonton, Calgary, Vancouver and Victoria want to get their #1 – Create a Reward Program for New Customer Leads or Sales Generating Concepts more sales focused. This can be done effectively with staff
8 Ways to Fight a Sales Slump
If you’re like many of our online sales training clients in Edmonton, Calgary, Vancouver and Victoria, you’re doing your best to deal with a challenging economy. Low commodity prices are having an impact in virtually every industry across Western Canada.
Your Sales Perception is Revenue Reality
Our online sales training clients in Edmonton, Calgary and Vancouver are starting 2016 with a very unique way of thinking. They expect the year to be one of the best ever. In light of current commodity prices, many economic experts
Hi, I’m Your New Salesperson!
Many of our sales training clients in Edmonton, Calgary and Vancouver are faced with similar challenges. One of the most frustrating is the constant turnover of Salespeople, particularly with newer employees. The revolving door of a Sales Department is a
The Ten Most Common Mistakes Salespeople Make
One of our sales training clients in Vancouver wanted to know what common mistakes are made by Salespeople. This makes great reading for all Salespeople, regardless of experience level. Even seasoned veterans have to be extremely careful of repeating these
The Impact of Handwritten Thank-You Cards
We recently suggested a proven inexpensive sales technique to our sales training clients in Vancouver, Calgary and Edmonton. As it has application for all Professional Salespeople, we wanted to share it with our readers. Years ago, before email, it was
I’m Just Looking, Thanks
My Sales Training travels took me to Edmonton and Fort McMurray, Alberta last week. They gave me the opportunity to reflect on the most typical reaction retail customers have when asked the standard question “How can I help you today?”
One Sale Equals Two Purchases
Every Salesperson wants to make a sale – as many as possible, over and over again. We live for it and are measured by our ability to convince buyers and decision makers to agree to do business with us. Consider
Help! My Client is EMOTIONAL!
A Group Sales Training Workshop on Vancouver Island is the source of this edition of THE PROSALESGUY BLOG. Have you ever had a client flip out over an issue that you had no control over? Here’s the best way to
Wow, Social Media Is Customer Service
A recent experience at Vancouver International Airport is evidence that smart companies are realizing that social media is a great way to provide customer service. I was so impressed with the efforts of a customer service representative at YVR Airport
Dealing With A Client From Hell
Every company that prides itself on great customer service will have an occasional oops – an unfortunate situation that you’d like to take back and do over again. The key is recognizing the opportunity to erase a bad customer experience